Frequently Asked Questions

Installation Questions

The Voyager 4.5 DVD version is taking a long time to install. Is this normal?

On some Windows machines, the Voyager 4 DVD version can take up to 45 minutes to install, particularly with Windows Vista. Windows XP and Mac OS X install times all seem to be less than 30 minutes. It depends on the speed of your DVD-ROM drive, among other things. Bear in mind that the installer is copying a lot of data to your hard drive, and that the progress meter is very non-linear! The CD version of Voyager 4 only requires a few minutes to install, on every platform we've tested.

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Do I have to install the Voyager 4.5 DVD files to my hard drive?

Yes, if you have purchased the DVD version of Voyager 4.5, then the DVD files (GSC2 star catalog, PGC galaxy catalog, and a few other 'goodies') will be installed on your hard drive automatically. Previous versions of Voyager allowed this data to be read off the DVD-ROM, but we found that very few people used this feature any more (and it caused problems on a number of Windows machines). In today's world of multi-hundred-gigabyte drives, the 3.5 GB required by the GSC2 files isn't really that much space. And reading those files from your hard drive is much faster than from the DVD-ROM - and works flawlessly.

Most of the data installed by the Voyager 4.5 DVD version is inside the GSC2 folder. This folder contains the Guide Star Catalog version 2.3 star data to magnitude 18.0 (155 million stars!), which is 3.5 GB in total. You can delete the entire GSC2 folder, and reclaim 3.5 GB of drive space. Alternately, the stars within the GSC2 folder are organized into sub-folders by magnitude, as follows:

For example, you could keep everything brighter than (say) 15th mag by removing the '1650' and '1800' folders. The fainter you get, the more stars there are, so this will save you 2.5 GB of disk space (almost as much as deleting the entire GSC2 folder), yet still keep something like 20 million stars - as many as in the original GSC! This technique will work on Windows as well as Mac OS X.

Finally, if you are concerned about hard drive space, we offer a CD version of Voyager 4.5. This is functionally identical to the DVD version, but it doesn't contain all of the faint star data, PGC galaxy catalog, or high-resolution Milky Way and horizon images.

I'm trying to install Voyager or SkyGazer on Windows XP/Vista, and the installer gives me an error message that says: 'Unable to Save File ... The System cannot find the path specified'. Help!

You need to run the installer from an account with administrative privileges. Log off Windows and log on again as Administrator, or into another account with administrative priveleges. If you don't own the computer (for example, a computer in a school lab), you'll need to contact your system administrator or other friendly-neighborhood IT staff to get you administrative priveleges on the computer. Or find a hacker who can crack the computer's administrative password for you.

Can I register Voyager or SkyGazer on both my laptop and my desktop? Can I use the same serial number on a PC and Mac?

Yes, and yes. Our license agreement and copy protection lets you register a single Voyager or SkyGazer serial number on two (2) machines. They can be a Mac, a PC, both, or two of either. The Voyager 4.5 retail box includes both the Mac and Windows versions of the software, and the SkyGazer 4.5 CD-ROM contains both Mac and Windows versions as well.

If you need to install on a third machine, give us a call and we'll give you an additional registration for your serial number. You can reinstall and re-register the same software an unlimited number of times on the same machine. The purpose of our copy protection is simply to prevent rampant piracy of our software, not to make your life difficult.

I can't register my software! I get an error message when I try to register.

Our license agreement lets you register your software on two different computers for your own personal use. If you are trying to register on more than two computers, it will not work - see above. Under special circumstances, we can provide you with additional registrations; give us a call.

Beyond that - make sure you've entered your serial number exactly as it's printed on the sticker inside your retail packaging, or in your email receipt. All the 0s are zeros, not 'ohs'. All the letters are upper-case. Make sure you've included the dashes in the right places. Look for and remove any extra spaces before or after the serial number, or between the digits.

Occasionally, due to network delays over the internet, registration might not work the first time. if that happens, just try it a second time. If you are trying to register your software on a machine that does not have internet access, give us a call; we can register you over the telephone.

You also need to fill in all of the fields in the registration dialog, or Voyager will complain. Please provide your correct email address; you'll need that in order to get access to software updates.

I have a LabPack or site license to register Voyager or SkyGazer on many computers. Do I have to type in my serial number and registration information on every single computer?

No. But you will first have to type in your serial number and other registration information once, on the first machine. Then to register your other machines without having to type everything in again on each machine:

Find the 'Registration.txt' file inside the Voyager 4.5 or SkyGazer 4.5 folder on the first machine.
Copy that same 'Registration.txt' file to the Voyager 4.5 or SkyGazer 4.5 folder on the other machines.
On each of the other machines, launch Voyager 4.5 or SkyGazer 4.5. It will ask you to register (since the license key inside the 'Registration.txt' file is only valid on the original machine). Click OK.

The information from the 'Registration.txt' file should be pre-entered for you in the Registration dialog. Click Register. Registration should happen automatically over the internet, and the license key inside the 'Registration.txt' file on each other machine will be updated for that machine.

I'm trying to update Voyager or SkyGazer, and I get an error message that says 'Can't download the file!' What's going on?

The Minor Planet Center and/or Celestrak web sites may be down; these are where Voyager and SkyGazer get their asteroid/comet/satellite orbit data. If this happens (which is rare!), just try updating again later. You can also un-check the 'Asteroids', 'Comets', and 'Spacecraft' options if you only want to download program updates.

You can also import asteroid/comet/spacecraft data files manually if for some reason Voyager's automatic updates function fails to download them. See the Voyager 4.5 downloads page for details (scroll to the bottom of the page). Please note that this option is not available in SkyGazer.

I'm trying to update Voyager or SkyGazer on Windows Vista, and I get an error message that says the software does not have authorization to write my update files. What do I do?

Run the program from an account with administrative privileges. To do this, log off Windows and log on again as Administrator, or log into another account with administrative priveleges. See above.

Also turn off User Account Control (Start menu > Control Panel > User Accounts > Turn User Account Control On or Off). This is something you probably want to do anyhow, as it greatly reduces the frequency of those irritating Vista 'I need permission to use my own computer' warning messages.

I just installed (or updated) Voyager on my Mac, and the stars and/or horizon graphics are gone! I just see a flat, green horizon, and a few planets, but no stars. What's up?

Make sure the Sky Data folder is located within the same folder as the Voyager 4.5 application itself. Inside that Sky Data folder, you should find files called 'Skymap.vdat', 'NGC-IC.vdat', etc. Those files contain the star and deep sky data. If they are missing, or you do not have permission to read them, no stars will appear on the screen.

The horizon graphics files should be inside a Sky Images/Horizons folder within the main Voyager 4.5 application folder. If these files are missing, or you do not have permission to read them, that would explain why the horizon graphics are not visible.

If these files are missing, you might just try reinstalling (or re-updating) the software. Did you perhaps mistakenly install an update into a different folder than your previous Voyager 4.5 installation? Also check to make sure that all of these files/folders have both read and write permission, and that you are running the program from a user account that has administrative privileges.

Copyright February, 2011

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Tough Call 5

Part 1

Three voices shouted at once, the volume inside the briefing room unbearable. Janeway sat with her head between her hands, her thumbs rubbing her temples in an attempt to calm her throbbing headache. Rising in volume, the argument continued until Janeway had simply had enough. She slammed her hand down hard on the table, the sharp crack stopping her officers short.

'Gentlemen, please. We're going round in circles. I want a full, frank opinion or suggestion from each one of you, then I will make any decisions necessary. B'Elanna, let's start with you.'

The half-Klingon quickly drove the scowl from her features and addressed the room. There were only five people present; Captain Janeway, Tuvok, Harry Kim, Neelix and Torres herself. The absence of Voyager's other senior officers, stranded on prehistoric Earth, was keenly felt.

'We can easily destroy the asteroid, Captain. Then we can figure out what to do afterwards once the away team are back on board.' The Chief Engineer sat back, folding her arms and daring anyone to contradict her. Janeway turned to her oldest friend.

'Tuvok? What about you?'

Steepling his fingers in front of him, elbows resting lightly on the table, the Vulcan's expression was grave. He met the Captain's gaze unflinchingly. 'Voyager's weapons cannot precisely recreate an asteroid impact. We cannot interfere with Earth's history, Captain. We have seen the damage that even small changes in the timeline can cause, and we cannot risk taking any interfering action. To do so could have far-reaching consequences more devastating than we could imagine.'

Janeway regarded the speaker closely, examining his expression for any hint that his opinion might falter, but finding none. Sighing inwardly, for she had to agree on principle, the Captain moved on. Harry Kim was almost bouncing from his seat, every part of him screaming with optimism.

'Captain, what if we patched the transporter system into the holodeck power grid? We've done it before, and-'

'Harry, it won't work,' sighed Torres, waving an arm in annoyance. 'We've been through this – it's not just the power systems that are damaged. Targeting-'

'We can use the sensors.'

'Frequency modulation-'

'Which we can regulate manually,' Harry interjected a second time.

'and the molecular scanners,' continued the Klingon, glaring at her interrupter, 'are also offline. It's just not possible, Harry. I'm sorry, Captain.'

Nobody spoke for a long moment. Raising her head, Janeway's eyes rested on the final crewmember present. 'Well, Mr. Neelix, have you anything to add?'

The furry Talaxian's long whiskers twitched and the little man stroked his chin thoughtfully, looking from Janeway to Torres and back. About to speak again, the Captain was stopped by a small cough from Neelix, who still appeared sombre but whose eyes suddenly shone. The whiskers trembled as he spoke.

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'Well, ah, Captain, I was wondering. What exactly would happen to this, er, asteroid, if you were to 'blow it up', so to speak?'

Torres answered, her tone scathing yet tempered by sympathy, for the Talaxian was a sensitive man. 'It would disintegrate, and its pieces would be strewn over a small area, forming a debris field. Why?'

Neelix ignored the Chief Engineer and turned excitedly back to Janeway, the tips of his ears flushing red. 'Would it be possible to, well, stick the pieces back together?'

Janeway shook her head uncomprehendingly, and this time it was Tuvok who answered. 'Theoretically, a powerful enough tractor beam could collect the debris and reform the asteroid. However, there would be no way to retrospectively recreate the kinetic energy it possessed prior to destruction.'

Confusion showed plainly on the hairy face, but Janeway leant forward now, interested. 'He means we couldn't shoot it at Earth with enough speed, Neelix. But-'

'If we put a couple of photon torpedoes inside it, that would give it the same amount of energy when it impacts at a lower speed,' B'Elanna almost shouted, leaping from her seat. Janeway waved her hand in a calming motion.

'Alright, so it looks like we've got a plan. Will it work?' This question was addressed to the most experienced officer there, who thought carefully before answering.

Tuvok spoke slowly, aware that he was changing his previous conviction in favour of a far more risky strategy. 'We will need to modify the tractor beam, and calculate the precise yield of the torpedoes necessary to recreate the asteroid impact. However, there will be time to do so once the asteroid has been destroyed. One standard torpedo, appropriately modified, should be sufficient.'

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'Let's do it.' Janeway strode from the room, intent only on passing the news on to Seven-of-Nine, stranded on Earth with three other Voyager officers.

Part 2

More alert than he had felt in weeks, Chakotay felt his strength returning, though he knew that it was mainly due to the adrenalin coursing through his bloodstream – and the alcohol leaving it – as the group of officers sheltered behind a rocky outcrop, affording them a measure of safety whilst allowing them a front-row view as their shuttlecraft was torn to shreds.

'We'll be lucky if we can salvage so much as a light bulb,' muttered Paris darkly, narrowing his eyes and glaring at the creatures responsible for the destruction. The effect on his boyish face was comical, and Seven-of-Nine suppressed a smile at her friend's expression. The Doctor was less amused.

'We will be lucky, Mr. Paris, if we escape with our lives, rather than being vaporised by the asteroid currently hurtling towards us!'

'Relax, Doc, the Captain will get us outta here. We've been in worse scrapes than this on away missions before.' Tom patted the hologram on the back heartily.

Seven-of-Nine's comm badge chirruped suddenly, and everyone turned to look at the ex-Borg as she tapped it lightly.

'Seven-of-Nine here.'

'Seven, we've got a plan. I'm afraid we won't be sending a rescue shuttle-'

At this, shouts of disbelief from the men threatened to drown out Janeway's voice, and Seven held up her hand, her stare icy. 'I apologise, Captain. Please continue.'

'We're going to destroy the asteroid.'

Chakotay and the others stared at each other, their shock so great that their previous animosity was temporarily forgotten. 'Captain,' Chakotay began, 'We can't risk-'

Janeway cut in, and there was a sharpness to her tone that made the first officer recoil. 'The decision is made, Commander. A rescue mission will be launched after the asteroid is dealt with. I'll keep you posted, Seven.' The last sentence was filled with warmth and reassurance, and the young woman felt a tingle in her stomach as she replied.

'Understood.'

The communication was ended, and Paris looked at Seven with a blank expression. 'Now what?' he asked.

'Now we wait,' came the inevitable reply.

Part Three

'Welcome back, Seven, Tom, Doctor. Sorry to keep you waiting – we had to deal with the asteroid debris field before we could risk sending the rescue shuttle. I assume you're all alright?' Relief was plain on Janeway's face as her officers stepped off the transporter pad, dirty but otherwise unharmed. It had been over twelve hours since Voyager had destroyed the asteroid that should have killed off the majority of Earth's prehistoric creatures, and through that time the Captain's thoughts were of her stranded friends and partner.

'We're all perfectly well, Captain. In fact, I had the opportunity to study a very interesting plant that I believe may have significant medical -'

'What the Doc means,' interrupted Paris, shooting a mock glare at the holographic Chief Medical Officer, 'is that we're okay, but pretty hungry and thirsty. Mind if we, ah, freshen up?'

Janeway smiled at her young helmsman, never one to hold back his thoughts. 'Of course, Tom. Just one thing – I assume you checked for any signs of shuttle debris before you were picked up? We cannot afford to leave anything behind.'

'We checked the area after you had torpedoed the crash site, and believe, me, nothing could have survived. It was one big, smoking hole in the ground.'

Seven nodded at the lieutenant's words. 'Mr. Paris is correct, Captain. Also, the crash site is within the area known to be the impact zone of the asteroid – all traces of our presence will be removed when the impact is recreated.'

'Thanks. Go and get cleaned up, all of you.' Captain Janeway turned then to her First Officer, who stood erect and silent, waiting for the inevitable order. The worst thing wasn't that he would spend the rest of his life in Voyager's brig, nor that he had ruined the crew's chance of getting home. It was the disappointment in Janeway's eyes as she looked at him with pity. 'Take Commander Chakotay to his quarters and detain him there. See that he gets a shower and a meal.'

Two grim-faced, yellow-clad security officers stepped forward to flank Chakotay, not touching him as they escorted the sorry figure out of the room. Paris and the Doctor followed, and as soon as the door slid shut behind them, Janeway collapsed into Seven-of-Nine's waiting arms, her warm tears falling onto the younger woman's green uniform, making damp tracks in the dirt.

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On the bridge, the last preparations were underway for 'Operation Kaboom', the honours of naming the endeavour going to the recently arrived and freshly groomed Tom Paris, who almost rubbed his hands with glee as he squirmed in his seat at the helm. The other bridge officers, who had had to do the actual work involved, were less than excited.

'Tom, relax, it's just an asteroid impact, we've seen thousands of them before,' said Harry Kim, looking up from his console for long enough to catch his friend's grin. 'Just wait, okay; I've nearly finished the calculations.'

From the Captain's chair, Janeway turned to Tuvok. The Vulcan was standing in his customary position, hands behind his back with an expression of total serenity, yet the captain knew of her trusted friend's uneasiness, and that worried her. Even the slightest miscalculation in the asteroid's configuration, speed, torpedo payload or direction could have a catastrophic effect on their future, on the future of Earth and humankind. With a final glance at the beautiful blue and green world she was about to send into chaos, she sat up straighter in her chair.

'Ready, Mr. Kim?'

'Aye, Captain.'

'Fire when ready.' No tense countdown, no dramatic last words, for Janeway knew that the outcome was her responsibility, and hers alone, and that they would only know whether their bold plan had succeeded when they returned to their own time, 65 million years away – and 65 thousand light years, for the journey back had to be constructed exactly in reverse in order to put Voyager back where it started, in the Delta Quadrant of the 23rd Century.

Epilogue

The thin, stooped figure stood unmoving, huddled in a thick coat and shivering despite its warmth. Before him, the clear waters of a river glittered in the winter sun, a faint red hue adorning the ripples as dusk fell. For the last time, Professor Grout pried open the box he had kept safe for decades, his bony fingers touching the smooth surface of the metallic fragment inside. It looked unremarkable, like a piece of fresh iron, yet it held secrets that were far beyond his understanding. He held it for a moment and then, as the last rays of the sun dwindled into darkness, cast the object into the depths of the Isis.